:root{--ink:#07182d;--navy:#08192c;--navy2:#0e2945;--green:#42e3a4;--green2:#19b97b;--bg:#f4f7fb;--card:#fff;--line:#dbe4ef;--muted:#63748a;--red:#dc3545;--orange:#f59e0b;--shadow:0 10px 30px #0b213817}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Arial;color:var(--ink);background:var(--bg)}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.brand{font-weight:900;font-size:20px}.brand b{color:var(--green2)}
.topnav{height:68px;background:var(--navy);color:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 max(28px,calc((100vw - 1180px)/2));position:sticky;top:0;z-index:20}.navlinks{display:flex;gap:22px;align-items:center;font-size:14px}.btn{border:0;border-radius:9px;padding:10px 15px;font-weight:800;cursor:pointer}.btn-primary{background:var(--green);color:var(--ink)}.btn-dark{background:var(--navy);color:#fff}.btn-outline{background:#fff;border:1px solid var(--line);color:var(--ink)}.btn-danger{background:#fff0f1;color:#a10f20}.btn-sm{padding:7px 10px;font-size:12px}.muted{color:var(--muted)}.badge{display:inline-flex;border-radius:999px;background:#e9f3ff;padding:4px 8px;font-size:11px;font-weight:800}.badge.green{background:#dcf9ee;color:#087a4c}.badge.orange{background:#fff3d7;color:#8f5d00}.badge.red{background:#ffe4e7;color:#9d1730}
.shell{min-height:100vh;display:grid;grid-template-columns:238px 1fr}.side{background:var(--navy);color:#cdd9e7;padding:24px 16px;position:sticky;top:0;height:100vh;overflow:auto}.side .brand{color:#fff;margin:2px 12px 26px}.side .section{font-size:10px;color:#7890aa;font-weight:900;letter-spacing:.12em;margin:22px 12px 7px}.side a{display:flex;align-items:center;gap:9px;padding:10px 12px;border-radius:8px;margin:2px 0;font-size:14px}.side a:hover,.side a.active{background:#153352;color:#fff}.main{padding:28px 34px;min-width:0}.topbar{display:flex;justify-content:space-between;gap:20px;align-items:center;margin-bottom:26px}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.metric,.card{background:#fff;border:1px solid var(--line);border-radius:13px;box-shadow:var(--shadow)}.metric{padding:18px}.metric b{display:block;font-size:29px;margin-top:8px}.card{padding:18px}.grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.two{display:grid;grid-template-columns:1.2fr .8fr;gap:16px}.tablewrap{background:#fff;border:1px solid var(--line);border-radius:13px;overflow:auto}.table{border-collapse:collapse;width:100%;font-size:13px}.table th,.table td{text-align:left;padding:12px 13px;border-bottom:1px solid #edf1f5;vertical-align:top}.table th{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);background:#fafcff}.rowclick{cursor:pointer}.rowclick:hover{background:#f7fbff}.input,.select,.textarea{width:100%;border:1px solid #cbd8e6;border-radius:8px;padding:10px 11px;background:#fff}.textarea{min-height:100px;resize:vertical}.formgrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.field label{display:block;font-size:12px;font-weight:800;margin-bottom:5px}.actions{display:flex;gap:8px;flex-wrap:wrap}.loginbox{max-width:430px;margin:74px auto;background:#fff;border:1px solid var(--line);border-radius:14px;padding:24px;box-shadow:var(--shadow)}.loginbox .input{margin:10px 0}.page{display:none}.page.active{display:block}.empty{padding:40px;text-align:center;color:var(--muted)}.split{display:grid;grid-template-columns:minmax(320px,.9fr) minmax(420px,1.4fr);gap:14px}.case-list{background:#fff;border:1px solid var(--line);border-radius:13px;overflow:hidden;max-height:72vh;overflow-y:auto}.case-item{padding:13px;border-bottom:1px solid #edf1f5;cursor:pointer}.case-item:hover,.case-item.active{background:#eef8ff}.conversation{background:#fff;border:1px solid var(--line);border-radius:13px;min-height:600px;display:flex;flex-direction:column}.conversation-head{padding:16px;border-bottom:1px solid var(--line)}.messages{padding:18px;flex:1;overflow:auto;max-height:420px}.bubble{max-width:78%;padding:10px 12px;border-radius:12px;margin:8px 0;background:#edf3f9}.bubble.agent{margin-left:auto;background:#dff8ee}.bubble.internal{background:#fff3cd}.composer{border-top:1px solid var(--line);padding:14px}.tabs{display:flex;gap:8px;margin-bottom:14px;flex-wrap:wrap}.tab{border:1px solid var(--line);background:#fff;border-radius:999px;padding:7px 11px;cursor:pointer}.tab.active{background:var(--navy);color:#fff}.plan-card{position:relative}.plan-card.recommended{border:2px solid var(--green2)}.plan-price{font-size:30px;font-weight:900}.plan-price small{font-size:12px;color:var(--muted)}.plan-features{padding-left:18px;color:#34485f}.plan-features li{margin:7px 0}.modal{display:none;position:fixed;inset:0;background:#04101dcc;z-index:100;padding:30px;overflow:auto}.modal.open{display:block}.modalbox{max-width:760px;margin:30px auto;background:#fff;border-radius:16px;padding:22px}.jsonbox{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;min-height:120px}.bar{height:8px;border-radius:999px;background:#e8eef5;overflow:hidden}.bar>span{display:block;height:100%;background:var(--green2)}.hero{background:linear-gradient(115deg,#061527,#123b5d);color:#fff;padding:72px 24px}.hero-inner,.section-inner{max-width:1180px;margin:auto}.hero-inner{display:grid;grid-template-columns:1.1fr .9fr;gap:50px;align-items:center}.hero h1{font-size:52px;line-height:1.02;margin:12px 0;max-width:720px}.eyebrow{font-size:11px;font-weight:900;letter-spacing:.12em;color:var(--green)}.hero p{color:#c7d8e9;max-width:650px;line-height:1.7}.mock{border:1px solid #3b5e7d;border-radius:15px;padding:16px;background:#0b2239}.mock .case-item{border-radius:9px;background:#102b46;border:0;margin:10px 0}.section-inner{padding:52px 24px}.section-title{font-size:31px;margin:0 0 8px}.pricing-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.footer{background:var(--navy);color:#a9bbce;padding:30px}.notice{border-left:4px solid var(--green2);background:#eafaf4;padding:12px 14px;border-radius:8px}
@media(max-width:950px){.shell{grid-template-columns:1fr}.side{position:relative;height:auto}.metric-grid,.pricing-grid,.grid,.two,.split,.hero-inner{grid-template-columns:1fr}.main{padding:20px}.hero h1{font-size:40px}.navlinks{gap:10px}.side{display:flex;gap:6px;overflow:auto;align-items:center}.side .section{display:none}.side .brand{margin:0 12px 0 0}.side a{white-space:nowrap}}

.digital-number{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:38px;font-weight:900;letter-spacing:.09em;line-height:1}.metric-clock{position:relative;overflow:hidden}.metric-clock:before{content:"8888";position:absolute;right:12px;bottom:4px;font:900 36px ui-monospace;color:#eef3f7;letter-spacing:.09em}.metric-clock>*{position:relative}.guide-card{display:flex;gap:14px;align-items:flex-start;background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}.guide-icon{width:42px;height:42px;display:grid;place-items:center;border-radius:12px;background:#dcf9ee;font-size:22px;flex:none}.big-choice{border:2px solid var(--line);background:#fff;border-radius:16px;padding:18px;cursor:pointer;text-align:left}.big-choice.selected,.big-choice:hover{border-color:#19b97b}.wizard-shell{max-width:820px;margin:35px auto;padding:0 18px}.wizard-progress{display:flex;gap:8px;margin:16px 0 26px}.wizard-progress span{height:8px;border-radius:999px;background:#dfe8f1;flex:1}.wizard-progress span.done{background:#42e3a4}.simple-hero{text-align:center;max-width:680px;margin:0 auto 24px}.reveal-box{background:#07182d;color:#fff;border-radius:12px;padding:14px;word-break:break-all;font-family:ui-monospace}.soft-panel{background:#f8fbfe;border:1px solid #dfe8f1;border-radius:14px;padding:16px}

/* v0.7 release ticker */
.release-ticker{position:sticky;top:0;z-index:30;margin:-24px -24px 18px;padding:0 42px 0 14px;height:34px;background:#0e2b47;color:#fff;border-bottom:1px solid #214766;overflow:hidden;display:flex;align-items:center}
.release-ticker-track{white-space:nowrap;display:inline-block;min-width:100%;animation:supportTicker 22s linear infinite;font-size:13px;font-weight:700;letter-spacing:.01em}
.release-ticker:hover .release-ticker-track{animation-play-state:paused}
.release-ticker .ticker-kind{display:inline-flex;margin-right:9px;padding:2px 7px;border-radius:999px;background:#42e3a4;color:#052239;font-size:10px;text-transform:uppercase}
.release-ticker a{color:#aef8d8;text-decoration:underline;margin-left:10px}
.release-ticker .ticker-close{position:absolute;right:9px;top:5px;width:24px;height:24px;border:0;border-radius:7px;background:#ffffff18;color:#fff;cursor:pointer}
@keyframes supportTicker{0%{transform:translateX(100%)}100%{transform:translateX(-110%)}}
.release-card{border-left:4px solid #42e3a4}
.admin-preview-ticker{height:36px;border-radius:10px;background:#0e2b47;color:#fff;display:flex;align-items:center;overflow:hidden;padding:0 12px}
.admin-preview-ticker span{white-space:nowrap;font-weight:700;font-size:13px}
@media(prefers-reduced-motion:reduce){.release-ticker-track{animation:none}}

.commercial-hero{max-width:1200px;margin:auto;padding:72px 24px;display:grid;grid-template-columns:1.05fr .95fr;gap:56px;align-items:center}.commercial-hero h1{font-size:58px;line-height:1.02;letter-spacing:-.04em;margin:12px 0 18px}.commercial-hero p{font-size:19px;line-height:1.65;color:#52708d}.trustline{margin-top:18px;color:#607b94;font-size:14px}.hero-console{background:#07182d;border-radius:22px;padding:18px;box-shadow:0 30px 80px #07182d2b;color:#fff}.console-head{display:flex;gap:7px;padding-bottom:14px}.console-head span{width:9px;height:9px;background:#66839d;border-radius:50%}.demo-row{display:grid;grid-template-columns:110px 1fr 44px;gap:10px;padding:16px;border:1px solid #ffffff10;border-radius:12px;margin:9px 0;background:#0d2640}.demo-row b{color:#62efb9}.demo-row em{font-style:normal;color:#9bb1c5}.demo-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:14px}.demo-metrics div{background:#fff;color:#07182d;padding:15px;border-radius:12px}.demo-metrics small{display:block;color:#627b92}.demo-metrics strong{display:block;font:900 28px ui-monospace;margin-top:6px;letter-spacing:.08em}.section-wrap{max-width:1200px;margin:auto;padding:52px 24px}.commercial-grid{grid-template-columns:repeat(3,1fr)}.cta-card{display:flex;justify-content:space-between;align-items:center;gap:30px;background:#07182d;color:#fff}.cta-card .muted{color:#b6c8d8}.footer{padding:30px;text-align:center;color:#71869a;border-top:1px solid #dfe8f1}.link-button{border:0;background:none;padding:0;color:#0a2a46;cursor:pointer;text-decoration:underline}@media(max-width:850px){.commercial-hero{grid-template-columns:1fr;padding-top:42px}.commercial-hero h1{font-size:42px}.commercial-grid{grid-template-columns:1fr}.cta-card{display:block}}

.customer-layout{display:grid;grid-template-columns:minmax(520px,1.05fr) minmax(360px,.95fr);gap:16px;margin-top:14px;align-items:start}
.customer-panel{position:sticky;top:16px;max-height:calc(100vh - 120px);overflow:auto}
.compact-card{padding:12px}
.clickrow{cursor:pointer}.clickrow:hover{background:#f5f9fd}
.empty-state{text-align:center;padding:45px 15px;color:#627b92}
.identity-strip{display:flex;gap:7px;flex-wrap:wrap;margin:14px 0}
.identity-pill{padding:7px 10px;border-radius:999px;background:#edf8f4;border:1px solid #cceee1;font-size:12px}
.customer-facts{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin:14px 0}
.customer-facts>div{border:1px solid #dfe8f1;border-radius:10px;padding:10px;display:flex;flex-direction:column;gap:4px}
.timeline{display:flex;flex-direction:column;gap:7px}.timeline-item{border-left:3px solid #dbe8f2;padding:8px 10px;background:#f8fbfd;border-radius:0 8px 8px 0}.timeline-item span{display:block;margin-top:3px;font-size:12px}
.ai-brief{background:#07182d;color:white;border-radius:12px;padding:14px;margin:12px 0}.ai-brief .muted{color:#a9c1d4}
.warning-card{border-left:4px solid #f0a12b;margin-bottom:12px}.suggestion-row{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:10px 0;border-top:1px solid #edf1f5}.suggestion-row:first-of-type{border-top:0}
.org-layout{display:grid;grid-template-columns:minmax(380px,.85fr) minmax(520px,1.15fr);gap:16px;align-items:start}
.org-node{padding:7px 0}.org-node-head{display:flex;align-items:center;gap:10px;border:1px solid #dce7f1;background:white;border-radius:10px;padding:10px}.org-node-head>div{flex:1}.org-person{margin:5px 0 0 25px;padding:5px 8px;border-left:2px solid #dbe8f2;font-size:13px;color:#35536d}
.btn-sm{padding:6px 9px;font-size:12px}
@media(max-width:1100px){.customer-layout,.org-layout{grid-template-columns:1fr}.customer-panel{position:static;max-height:none}}

/* =========================================================
   SupportHub v0.10 Operations Core
   ========================================================= */
.nav-count{float:right;min-width:22px;text-align:center;border-radius:999px;background:#e9f0f6;padding:1px 6px;font-size:11px}
.nav-count.danger{background:#fde9e7;color:#9b241e}
.workspace-topbar{margin-bottom:15px}
.ops-home-grid{align-items:start}
.service-pulse{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.service-pulse>div{border:1px solid #e0e8ef;border-radius:12px;padding:14px;display:flex;flex-direction:column;gap:5px}
.service-pulse b{font-size:22px}
.escalation-mini{margin-bottom:8px;padding:13px}
.inbox-toolbar{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:12px}
.inbox-tabs{display:flex;gap:6px;flex-wrap:wrap}
.inbox-search{max-width:360px}
.ops-inbox{display:grid;grid-template-columns:330px minmax(420px,1fr) 315px;min-height:680px;border:1px solid #dfe8f1;border-radius:14px;overflow:hidden;background:white}
.case-column{border-right:1px solid #e4ebf1;background:#f8fafc;overflow:auto;max-height:calc(100vh - 175px)}
.conversation-column{display:flex;min-width:0;flex-direction:column;max-height:calc(100vh - 175px)}
.context-column{border-left:1px solid #e4ebf1;background:#fbfcfd;overflow:auto;max-height:calc(100vh - 175px)}
.case-list{display:flex;flex-direction:column}
.ops-case-card{border:0;border-bottom:1px solid #e3eaf0;background:transparent;padding:13px;text-align:left;cursor:pointer;color:inherit}
.ops-case-card:hover,.ops-case-card.active{background:#edf6ff}
.ops-case-card.active{box-shadow:inset 3px 0 #0e8e68}
.ops-case-top,.ops-case-meta{display:flex;align-items:center;gap:7px;justify-content:space-between}
.ops-case-subject{font-weight:750;margin-top:5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ops-case-preview{font-size:12px;color:#6a7f92;margin:5px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ops-case-meta{justify-content:flex-start;font-size:11px;color:#63788b}
.case-empty{padding:45px 20px;text-align:center;color:#6c8194}
.conversation-head{padding:16px 18px;border-bottom:1px solid #e6edf3}
.case-ref{font-size:11px;font-weight:800;letter-spacing:.08em;color:#15966a}
.ops-messages{flex:1;overflow:auto;padding:18px;background:#f9fbfd}
.ops-message{max-width:76%;background:white;border:1px solid #dde7ef;border-radius:14px;padding:10px 12px;margin:8px 0;box-shadow:0 2px 7px #102a4310}
.ops-message.agent{margin-left:auto;background:#eaf8f3;border-color:#cfe9de}
.ops-message-head{font-size:10px;text-transform:uppercase;color:#708599;margin-bottom:5px}
.internal-note-strip{padding:0 16px 8px;background:#fff7df;border-top:1px solid #f0dfac;border-bottom:1px solid #f0dfac}
.ops-note{padding:9px 0;border-bottom:1px solid #f0e4bb}
.ops-composer{padding:12px 16px;background:white}
.ops-composer .select{max-width:260px;margin-bottom:7px}
.context-section{padding:14px;border-bottom:1px solid #e5ecf2}
.context-section h3{margin:0 0 8px;font-size:13px;text-transform:uppercase;letter-spacing:.04em;color:#60778b}
.sla-row{display:flex;justify-content:space-between;gap:10px;margin:6px 0;font-size:12px}
.ai-brief.compact{margin:10px 0 0;padding:10px 12px}
.bar-row{display:flex;justify-content:space-between;padding:7px 0;border-bottom:1px solid #edf1f4}
.report-card{width:100%;border:1px solid #dde6ee;background:white;border-radius:10px;padding:12px;text-align:left;margin-bottom:7px;cursor:pointer;display:flex;flex-direction:column;gap:4px}
.report-card:hover{border-color:#98b6cf}
.report-section{padding:10px 0;border-bottom:1px solid #e9eef3}
.ai-report{max-height:65vh;overflow:auto}
.api-line{display:block;margin:6px 0;padding:7px;background:#f4f7fa;border-radius:7px;overflow:auto}
@media(max-width:1250px){.ops-inbox{grid-template-columns:300px 1fr}.context-column{display:none}}
@media(max-width:850px){.ops-inbox{grid-template-columns:1fr}.case-column{max-height:300px;border-right:0;border-bottom:1px solid #e4ebf1}.conversation-column{max-height:none}.inbox-toolbar{align-items:stretch;flex-direction:column}.inbox-search{max-width:none}.service-pulse{grid-template-columns:1fr}}


/* =========================================================
   SupportHub v0.10.1 — Profile & Account Settings
   ========================================================= */
.side{display:flex;flex-direction:column}
.account-dock{margin-top:auto;position:relative;display:grid;grid-template-columns:40px 1fr 34px;gap:9px;align-items:center;padding:10px;border:1px solid #ffffff14;border-radius:12px;background:#0d2741;cursor:pointer}
.account-avatar,.settings-avatar{display:grid;place-items:center;border-radius:50%;background:#42e3a4;color:#07182d;font-weight:900;overflow:hidden;flex:none}
.account-avatar{width:40px;height:40px}
.account-avatar img,.settings-avatar img{width:100%;height:100%;object-fit:cover}
.account-dock-copy{min-width:0;display:flex;flex-direction:column}
.account-dock-copy b,.account-dock-copy span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.account-dock-copy b{color:#fff;font-size:12px}
.account-dock-copy span{color:#8fa8bf;font-size:10px;margin-top:2px}
.account-menu-button{border:0;background:transparent;color:#dce8f4;font-weight:900;cursor:pointer}
.account-menu{display:none;position:absolute;left:0;right:0;bottom:64px;background:white;color:#07182d;border:1px solid var(--line);border-radius:12px;padding:7px;box-shadow:0 18px 45px #0004;z-index:60}
.account-menu.open{display:block}
.account-menu button{display:block;width:100%;border:0;background:transparent;text-align:left;padding:10px;border-radius:8px;cursor:pointer}
.account-menu button:hover{background:#f0f5f8}
.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}
.profile-card{grid-column:span 2}
.profile-hero{display:flex;gap:14px;align-items:center;margin-bottom:20px}
.settings-avatar{width:68px;height:68px;font-size:22px}
.membership-rank{display:grid;grid-template-columns:110px 1fr;gap:14px;align-items:center;padding:14px;border-radius:12px;background:#f6fafc;border:1px solid #e1e9ef}
.membership-rank .digital-number{font-size:30px;margin-top:6px}
.membership-unit{display:flex;justify-content:space-between;gap:12px;padding:9px 0;border-bottom:1px solid #edf1f4}
.membership-unit span{color:var(--muted)}
.account-fact,.plan-summary{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:14px}
.account-facts{display:grid;grid-template-columns:repeat(3,1fr);gap:9px;margin-bottom:14px}
.account-facts>div{border:1px solid #e2e9ef;border-radius:10px;padding:11px;display:flex;flex-direction:column;gap:4px}
.upgrade-card{border-top:4px solid var(--green2)}
.danger-zone{border-color:#f0c8ce;background:#fffafa}
.danger-zone h3{color:#981b2d}
.danger-panel{background:#fff2f4;border:1px solid #f1c6cd;border-radius:12px;padding:13px;margin-bottom:14px}
.danger-panel h3{margin-top:0;color:#981b2d}
@media(max-width:950px){
  .account-dock{margin-top:0;min-width:190px}
  .account-menu{position:fixed;left:18px;right:18px;bottom:18px}
  .settings-grid{grid-template-columns:1fr}
  .profile-card{grid-column:auto}
}


/* =========================================================
   SupportHub v0.11 — Developer Platform
   ========================================================= */
.dev-list{display:flex;flex-direction:column;gap:9px;margin-top:12px}
.dev-row{display:flex;justify-content:space-between;gap:14px;align-items:center;border:1px solid #e1e9ef;border-radius:11px;padding:12px;background:#fff}
.dev-row>div:first-child{min-width:0}
.dev-row code{word-break:break-all}
.scope-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.scope-choice{padding:9px 10px;border:1px solid #dce6ed;border-radius:9px;background:#f9fbfc}
.api-error{color:#9d1730;font-size:12px;margin-top:5px;max-width:520px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
@media(max-width:950px){
  .dev-row{align-items:flex-start;flex-direction:column}
  .scope-grid{grid-template-columns:1fr}
}


/* =========================================================
   SupportHub v0.12 — Omnichannel Connection Center
   ========================================================= */
.channel-center-layout{display:grid;grid-template-columns:minmax(280px,.8fr) minmax(480px,1.5fr);gap:18px;margin-top:18px;align-items:start}
.channel-catalog{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}
.channel-connect-card{display:grid;grid-template-columns:44px 1fr 24px;align-items:center;gap:9px;text-align:left;border:1px solid #dce6ed;border-radius:12px;padding:12px;background:#fff;cursor:pointer;color:inherit}
.channel-connect-card:hover{border-color:#91b7ce;box-shadow:0 6px 18px #18354c12}
.channel-connect-card.has-channel{background:#f7fbf9}
.channel-connect-card small{display:block;color:#72889b;margin-top:2px}
.channel-icon{font-size:23px;line-height:1}
.channel-arrow{font-size:20px;color:#688198;text-align:right}
.channel-account-card{border:1px solid #dfe8ef;border-radius:13px;padding:14px;background:white;margin-bottom:10px}
.channel-account-head,.channel-account-title{display:flex;align-items:center;justify-content:space-between;gap:10px}
.channel-account-title{justify-content:flex-start}
.channel-account-facts{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:12px 0}
.channel-account-facts span,.channel-detail-grid>div{border:1px solid #e5ebf0;border-radius:9px;padding:9px;display:flex;flex-direction:column;gap:3px}
.channel-account-facts small{color:#778da0}
.channel-error{background:#fff2f3;border:1px solid #f2c8ce;color:#8b2030;padding:9px;border-radius:9px;margin-bottom:10px}
.channel-big-icon{width:58px;height:58px;border-radius:14px;background:#eef7f3;display:grid;place-items:center;font-size:29px}
.setup-intro,.channel-detail-head{display:flex;align-items:center;gap:13px;margin-bottom:15px}
.setup-intro h3,.channel-detail-head h3{margin:0}
.setup-steps{display:grid;gap:7px;margin:14px 0}
.setup-steps>div{display:grid;grid-template-columns:28px 1fr;align-items:center;gap:8px}
.setup-steps span{width:26px;height:26px;border-radius:50%;display:grid;place-items:center;background:#0d8f69;color:#fff;font-weight:800}
.setup-steps p{margin:0;color:#536c80}
.advanced-box{border:1px solid #e0e8ef;border-radius:10px;padding:10px;margin:12px 0;background:#fafcfd}
.advanced-box summary{cursor:pointer;font-weight:700}
.success-panel{background:#ecf9f4;border:1px solid #cdebdc;border-radius:11px;padding:13px;margin-bottom:13px}
.copy-box{display:flex;gap:6px;align-items:stretch}
.copy-box code{flex:1;padding:10px;background:#f4f7fa;border:1px solid #dce5ec;border-radius:8px;word-break:break-all}
.copy-box button{border:1px solid #cfdbe4;background:white;border-radius:8px;padding:0 12px;cursor:pointer}
.channel-detail-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin:13px 0}
.presence-row{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid #edf1f4}
.presence-dot{width:10px;height:10px;border-radius:50%;background:#8ca0b2;box-shadow:0 0 0 3px #eef2f5}
.presence-dot.online{background:#1ab477}.presence-dot.busy{background:#d94e55}.presence-dot.away{background:#d5a02d}
@media(max-width:1050px){.channel-center-layout{grid-template-columns:1fr}.channel-catalog{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:700px){.channel-catalog{grid-template-columns:1fr 1fr}.channel-account-facts,.channel-detail-grid{grid-template-columns:1fr}.channel-account-head{align-items:flex-start}.channel-account-card .actions{flex-wrap:wrap}}


/* =========================================================
   SupportHub v0.13 Integration Control Plane
   ========================================================= */
.integration-admin-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-top:16px}
.integration-admin-card{background:#fff;border:1px solid #dce6ed;border-radius:14px;padding:16px;cursor:pointer;transition:.15s ease;box-shadow:0 6px 20px #17334b0a}
.integration-admin-card:hover{transform:translateY(-1px);border-color:#9ebbcf;box-shadow:0 12px 30px #17334b14}
.integration-admin-card h3{margin:0 0 4px}.integration-admin-card p{min-height:42px;color:#5f7689}
.integration-facts{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin:12px 0}
.integration-facts span{display:flex;flex-direction:column;border:1px solid #e5ebf0;border-radius:9px;padding:8px}
.integration-facts small{color:#788fa2;margin-bottom:3px}
.integration-detail-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
@media(max-width:1100px){.integration-admin-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:720px){.integration-admin-grid,.integration-detail-grid{grid-template-columns:1fr}.integration-facts{grid-template-columns:1fr}}

.integration-public-card{display:block;color:inherit;text-decoration:none}
a.integration-public-card:hover{border-color:#92b8cf;transform:translateY(-1px)}


/* =========================================================
   SupportHub v0.14 Installation Center & Widget Studio
   ========================================================= */
.install-entry-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:18px 0}
.install-entry-card{display:grid;grid-template-columns:58px 1fr 28px;align-items:center;gap:14px;text-align:left;background:white;border:1px solid #dce6ed;border-radius:15px;padding:18px;cursor:pointer;color:inherit;box-shadow:0 8px 24px #17334b0a}
.install-entry-card:hover{border-color:#96b9ce;transform:translateY(-1px)}
.install-entry-card h3{margin:0 0 5px}.install-entry-card p{margin:0;color:#647b8f}
.install-entry-icon{width:54px;height:54px;border-radius:14px;background:#eef7f3;display:grid;place-items:center;font-size:28px}
.installation-card{background:#fff;border:1px solid #dce6ed;border-radius:13px;padding:14px;margin-bottom:10px}
.installation-facts{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin:11px 0}
.installation-facts span{display:flex;flex-direction:column;border:1px solid #e6edf2;border-radius:9px;padding:8px}
.installation-facts small{color:#73899c;margin-bottom:3px}
.whatsapp-request{border-top:1px solid #edf1f4;padding:9px 0}.whatsapp-request .badge{float:right}
.wizard-progress{display:flex;align-items:center;justify-content:center;margin:4px 0 18px}
.wizard-progress span{width:31px;height:31px;border:1px solid #cbd8e1;border-radius:50%;display:grid;place-items:center;font-weight:800;background:#fff;color:#6d8293}
.wizard-progress span.active,.wizard-progress span:first-child:not(.active){background:#0c8f68;color:#fff;border-color:#0c8f68}
.wizard-progress i{height:2px;width:55px;background:#dce5eb}
.wizard-hero{display:flex;align-items:center;gap:14px;margin-bottom:16px}.wizard-big-icon{font-size:34px;width:66px;height:66px;border-radius:16px;background:#eef7f3;display:grid;place-items:center}
.platform-choice-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:9px;margin:12px 0}
.platform-choice{background:#fff;border:1px solid #d9e4eb;border-radius:11px;padding:12px;text-align:left;cursor:pointer;display:flex;flex-direction:column;gap:3px}
.platform-choice.recommended{border-color:#4cae8a;background:#f3fbf7}.platform-choice span{color:#0b8c67;font-weight:700}.platform-choice small{color:#71879a}
.platform-manual-grid{display:flex;flex-wrap:wrap;gap:7px;margin-top:9px}.platform-manual-grid button{border:1px solid #d6e1e8;background:white;border-radius:8px;padding:8px 10px;cursor:pointer}
.nontech-steps{display:grid;gap:12px;margin:14px 0}.nontech-steps>div{display:grid;grid-template-columns:36px 1fr;gap:10px}.nontech-steps>div>span{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:#0c8f68;color:#fff;font-weight:800}.nontech-steps p{margin:4px 0 8px;color:#60768a}
.studio-layout{display:grid;grid-template-columns:minmax(320px,.9fr) minmax(360px,1.1fr);gap:18px}
.studio-section{border-bottom:1px solid #e7edf2;padding-bottom:12px;margin-bottom:12px}.studio-section h3{margin:0 0 10px}
.studio-preview-wrap{position:sticky;top:10px}.studio-device{border:1px solid #ccd9e2;border-radius:14px;overflow:hidden;background:#fff;box-shadow:0 14px 34px #122d441a}
.studio-browserbar{height:40px;background:#edf2f5;display:flex;align-items:center;gap:6px;padding:0 10px}.studio-browserbar i{width:8px;height:8px;border-radius:50%;background:#b6c3cc}.studio-browserbar span{margin-left:8px;color:#63798b;font-size:12px}
.studio-page{height:470px;position:relative;background:linear-gradient(#fff,#f4f8fa);overflow:hidden}.studio-fake-nav{height:54px;border-bottom:1px solid #e5ebf0}.studio-fake-hero{padding:50px 28px;display:flex;flex-direction:column;font-size:26px}.studio-fake-hero span{font-size:14px;color:#71879a;margin-top:6px}
.studio-chat-preview{position:absolute}.studio-chat-preview>button{float:right;width:55px;height:55px;border:0;border-radius:50%;color:white;font-size:23px;box-shadow:0 10px 25px #0003}.studio-mini-panel{width:250px;border-radius:13px;background:white;box-shadow:0 15px 36px #0002;overflow:hidden;margin-bottom:8px;border:1px solid #dde6ec}.studio-mini-panel>div{color:white;padding:12px}.studio-mini-panel span{display:block;font-size:11px;color:#c9d7e1}.studio-mini-panel p{padding:18px;margin:0;color:#60778a}.studio-mini-panel footer{padding:10px;border-top:1px solid #e7edf2;color:#8a9caa}
.position-choice{display:flex;gap:10px;margin-bottom:10px}.position-choice label{border:1px solid #dce5eb;border-radius:9px;padding:9px 11px}
.wizard-loading{text-align:center;padding:30px}.spinner{width:38px;height:38px;border:4px solid #e3ebe8;border-top-color:#0c8f68;border-radius:50%;margin:0 auto 12px;animation:shspin .8s linear infinite}@keyframes shspin{to{transform:rotate(360deg)}}
@media(max-width:900px){.install-entry-grid,.studio-layout{grid-template-columns:1fr}.studio-preview-wrap{position:static}.platform-choice-grid{grid-template-columns:1fr}}
@media(max-width:620px){.installation-facts{grid-template-columns:1fr}.install-entry-card{grid-template-columns:48px 1fr 18px}}

/* ============================================================
   SupportHub v0.14.1 — real responsive admin navigation
   Overrides the legacy <=950px horizontal sidebar treatment
   only for the administrator shell.
   ============================================================ */

.admin-menu-button,
.admin-nav-backdrop{
  display:none;
}

@media(max-width:950px){

  #adminApp.admin-shell{
    display:block;
    min-height:100vh;
  }

  #adminApp .main{
    width:100%;
    min-width:0;
    padding:72px 18px 24px;
  }

  #adminApp .admin-sidebar{
    display:block;
    position:fixed;
    z-index:1002;
    top:0;
    left:0;
    bottom:0;
    width:min(82vw,290px);
    height:100vh;
    overflow-y:auto;
    overflow-x:hidden;
    transform:translateX(-105%);
    transition:transform .22s ease;
    box-shadow:12px 0 35px rgba(7,24,45,.20);
  }

  #adminApp .admin-sidebar .brand{
    display:block;
    margin:0 0 28px;
  }

  #adminApp .admin-sidebar .section{
    display:block;
  }

  #adminApp .admin-sidebar a{
    display:block;
    white-space:normal;
  }

  #adminApp.admin-nav-open .admin-sidebar{
    transform:translateX(0);
  }

  #adminApp .admin-menu-button{
    display:flex;
    position:fixed;
    z-index:1003;
    top:14px;
    left:14px;
    width:44px;
    height:44px;
    padding:10px;
    border:1px solid #d6e0ea;
    border-radius:10px;
    background:#fff;
    cursor:pointer;
    flex-direction:column;
    justify-content:center;
    gap:5px;
    box-shadow:0 4px 16px rgba(7,24,45,.10);
  }

  #adminApp .admin-menu-button span{
    display:block;
    width:100%;
    height:2px;
    border-radius:2px;
    background:#07182d;
  }

  #adminApp .admin-nav-backdrop{
    display:block;
    position:fixed;
    z-index:1001;
    inset:0;
    background:rgba(3,16,30,.48);
    opacity:0;
    visibility:hidden;
    pointer-events:none;
    transition:opacity .2s ease,visibility .2s ease;
  }

  #adminApp.admin-nav-open .admin-nav-backdrop{
    opacity:1;
    visibility:visible;
    pointer-events:auto;
  }

  body.admin-nav-body-lock{
    overflow:hidden;
  }

  #adminApp .topbar{
    gap:12px;
    align-items:flex-start;
    flex-wrap:wrap;
  }

  #adminApp .topbar .actions{
    flex-wrap:wrap;
  }

  #adminApp .tablewrap{
    overflow-x:auto;
    -webkit-overflow-scrolling:touch;
  }
}

@media(max-width:560px){
  #adminApp .main{
    padding-left:12px;
    padding-right:12px;
  }

  #adminApp .topbar h1{
    font-size:28px;
  }

  #adminApp .metric-grid{
    grid-template-columns:1fr;
  }
}

@media(prefers-reduced-motion:reduce){
  #adminApp .admin-sidebar,
  #adminApp .admin-nav-backdrop{
    transition:none;
  }
}

/* SupportHub v0.14.2 responsive workspace navigation */

.workspace-menu-button{
  display:none;
  position:relative;
  z-index:1201;
  align-items:center;
  justify-content:center;
  width:42px;
  height:42px;
  margin:12px;
  padding:0;
  border:1px solid rgba(15,23,42,.12);
  border-radius:12px;
  background:#fff;
  color:#0f172a;
  font-size:24px;
  line-height:1;
  cursor:pointer;
  box-shadow:0 4px 18px rgba(15,23,42,.08);
}

.workspace-nav-backdrop{
  display:none;
}

@media (max-width:949px){

  .workspace-menu-button{
    display:inline-flex;
    position:fixed;
    top:8px;
    left:8px;
  }

  #workspaceSidebar{
    position:fixed !important;
    top:0;
    left:0;
    bottom:0;
    z-index:1200;
    width:min(86vw,320px) !important;
    max-width:320px;
    height:100dvh;
    overflow-y:auto;
    transform:translateX(-105%);
    transition:transform .22s ease;
    box-shadow:10px 0 32px rgba(15,23,42,.18);
  }

  #workspaceSidebar.workspace-sidebar-open,
  body.workspace-nav-open #workspaceSidebar{
    transform:translateX(0);
  }

  .workspace-nav-backdrop{
    position:fixed;
    inset:0;
    z-index:1190;
    background:rgba(15,23,42,.42);
  }

  .workspace-nav-backdrop.workspace-nav-backdrop-open,
  body.workspace-nav-open .workspace-nav-backdrop{
    display:block;
  }

  body.workspace-nav-open{
    overflow:hidden;
  }

  main{
    min-width:0;
    width:100%;
  }
}

@media (min-width:950px){
  #workspaceSidebar{
    transform:none !important;
  }
}


/* SupportHub v0.15.0 Self-Install Center */
.install-method-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:16px 0}
.install-method-card{position:relative;display:grid;grid-template-columns:44px 1fr;gap:10px;align-items:center;border:1px solid #dce6ed;background:#fff;border-radius:13px;padding:14px;text-align:left;cursor:pointer;color:#173149}
.install-method-card:hover{border-color:#8cb9a8;transform:translateY(-1px)}
.install-method-card.recommended{border-color:#63ad91;background:#f3fbf7}
.install-method-card>span{width:40px;height:40px;border-radius:11px;background:#eef7f3;display:grid;place-items:center;font-size:20px}
.install-method-card b{display:block}.install-method-card small{display:block;color:#6e8495;margin-top:3px}
.install-method-card em{position:absolute;top:8px;right:9px;font-size:10px;background:#0c8f68;color:#fff;border-radius:999px;padding:3px 7px;font-style:normal}
.connector-readiness{border-top:1px solid #e5edf2;padding-top:12px;margin-top:8px}
@media(max-width:650px){.install-method-grid{grid-template-columns:1fr}}


/* ========================================================
   SupportHub v0.16.7 — workspace readability
   ======================================================== */

#page-inbox,
#page-inbox .case-view,
#page-inbox .conversation,
#page-inbox .timeline,
#page-inbox .card {
  color: #172033;
}

#page-inbox .muted {
  color: #58677c;
}

/*
 * Make conversation sides visually unmistakable.
 * Existing message elements keep their structure;
 * these rules strengthen their current semantic styling.
 */
#page-inbox [class*="customer"] {
  color: #15243b;
}

#page-inbox [class*="agent"] {
  color: #102c24;
}

#page-inbox .message.customer,
#page-inbox .timeline-item.customer,
#page-inbox [data-direction="inbound"] {
  background: #eef5ff;
  border-color: #b9d5f7;
}

#page-inbox .message.agent,
#page-inbox .timeline-item.agent,
#page-inbox [data-direction="outbound"] {
  background: #e8f8ef;
  border-color: #a9dec0;
}

#page-inbox textarea,
#page-inbox input,
#page-inbox select {
  color: #111827;
}

#page-inbox textarea::placeholder,
#page-inbox input::placeholder {
  color: #667085;
  opacity: 1;
}



/* ========================================================
   SupportHub v0.16.8 — high-contrast inbox
   ======================================================== */

/*
 * Customer = blue
 * Agent    = green
 *
 * These are the REAL message classes used by openCase():
 * .ops-message
 * .ops-message.agent
 */

#page-inbox .ops-message{
  background:#e6f0ff !important;
  border:1px solid #91b9ee !important;
  color:#0d1f38 !important;
  box-shadow:0 1px 3px rgba(15,40,75,.09) !important;
}

#page-inbox .ops-message.agent{
  background:#dff5e7 !important;
  border:1px solid #78c79a !important;
  color:#0d2c1a !important;
}

#page-inbox .ops-message-head{
  color:#40536d !important;
  opacity:1 !important;
  font-weight:700 !important;
}

#page-inbox .ops-message.agent .ops-message-head{
  color:#24613d !important;
}

#page-inbox .ops-message-body{
  color:inherit !important;
  font-weight:500;
  line-height:1.48;
}


/* Left inbox list */

#page-inbox .ops-case-card{
  color:#102036 !important;
  background:#ffffff;
  border-bottom:1px solid #c5d2e2 !important;
}

#page-inbox .ops-case-card:hover{
  background:#edf4ff !important;
}

#page-inbox .ops-case-card.active{
  background:#dcecff !important;
  border-left:4px solid #16846a !important;
}

#page-inbox .ops-case-subject{
  color:#101d30 !important;
  font-weight:700 !important;
}

#page-inbox .ops-case-preview{
  color:#42536a !important;
  opacity:1 !important;
}

#page-inbox .ops-case-meta{
  color:#435269 !important;
}


/* Main conversation */

#page-inbox .conversation-head{
  border-bottom:1px solid #c9d5e4 !important;
  background:#ffffff !important;
}

#page-inbox .ops-messages{
  background:#f5f8fc !important;
}

#page-inbox .internal-note-strip{
  border-top:1px solid #dbc66d !important;
  border-bottom:1px solid #dbc66d !important;
}


/* Right customer context */

#page-inbox .context-section{
  border-bottom:1px solid #c8d4e2 !important;
  color:#17263b !important;
}

#page-inbox .context-section h3{
  color:#344967 !important;
}

#page-inbox .muted{
  color:#52647b !important;
  opacity:1 !important;
}


/* Composer */

#page-inbox #replyText{
  color:#0d1829 !important;
  background:#ffffff !important;
  border:1px solid #8ea6c1 !important;
}

#page-inbox #replyText::placeholder{
  color:#607086 !important;
  opacity:1 !important;
}



/* ========================================================
   SupportHub v0.17.0 AI copilot
   ======================================================== */

#page-inbox .ai-control-strip{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  padding:10px 14px;
  border-bottom:1px solid #c9d7e6;
  background:#f7f9ff;
  color:#16243a;
}

#page-inbox .ai-state-dot{
  display:inline-block;
  width:9px;
  height:9px;
  border-radius:50%;
  margin-right:5px;
  background:#10a675;
}

#page-inbox .ai-state-dot.human{
  background:#e59a22;
}

#page-inbox .ai-copilot-box:empty{
  display:none;
}

#page-inbox .ai-copilot-box{
  padding:12px 14px;
  background:#fbfaff;
  border-bottom:1px solid #d8d1f1;
  color:#17243a;
}

#page-inbox .ai-copilot-head{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:10px;
  margin-bottom:8px;
}

#page-inbox .ai-confidence{
  margin-left:8px;
  color:#53647a;
  font-size:12px;
}

#page-inbox .ai-copilot-summary{
  margin-bottom:6px;
  line-height:1.45;
}

#page-inbox .ai-next-action{
  margin-bottom:10px;
}

#page-inbox .ai-label{
  font-size:11px;
  font-weight:800;
  text-transform:uppercase;
  letter-spacing:.05em;
  color:#53657d;
  margin:10px 0 5px;
}

#page-inbox .ai-suggestions,
#page-inbox .ai-macros{
  display:flex;
  flex-wrap:wrap;
  gap:6px;
}

#page-inbox .ai-label{
  width:100%;
}

#page-inbox .ai-suggestion{
  width:100%;
  text-align:left;
  border:1px solid #b7c8e5;
  background:#ffffff;
  color:#12243d;
  border-radius:10px;
  padding:9px 11px;
  cursor:pointer;
  line-height:1.4;
}

#page-inbox .ai-suggestion:hover{
  background:#eaf2ff;
  border-color:#789fda;
}

#page-inbox .ai-macro-chip{
  border:1px solid #b9d1c3;
  background:#edf9f1;
  color:#173927;
  border-radius:999px;
  padding:6px 10px;
  cursor:pointer;
  font-size:12px;
}

#page-inbox .ai-macro-chip:hover{
  background:#dff3e7;
}



/* ========================================================
   SupportHub v0.18.0 operator cockpit
   ======================================================== */

#page-inbox .ai-control-strip{
  min-height:54px;
  background:#f2f6ff !important;
  border-top:1px solid #bfcee3;
  border-bottom:1px solid #adbed6 !important;
}

#page-inbox .ai-control-strip b{
  color:#14233a;
}

#page-inbox .ai-control-strip .actions{
  display:flex;
  flex-wrap:wrap;
  gap:6px;
}

#page-inbox .ai-copilot-box{
  border-bottom:1px solid #c8bfe8 !important;
  background:#f8f6ff !important;
}

#page-inbox .ai-polish-success{
  color:#155f43;
  font-weight:700;
  padding:4px 0;
}

#page-inbox .ai-suggestion{
  border:1px solid #9eb7dc !important;
  box-shadow:0 1px 2px rgba(25,50,90,.06);
}

#page-inbox .ai-suggestion:hover{
  transform:translateY(-1px);
}

#page-inbox .ai-macro-chip{
  font-weight:600;
}



/* =========================================================
   SupportHub v0.19.0 smart inbox visual system
   ========================================================= */

.supporthub-inbox-unread{
  display:inline-flex !important;
  align-items:center;
  justify-content:center;

  min-width:22px;
  height:22px;

  margin-left:auto;
  padding:0 7px;

  border-radius:999px;

  background:#1769e0 !important;
  color:#ffffff !important;

  border:2px solid rgba(255,255,255,.95);

  box-shadow:
    0 1px 4px rgba(15,62,118,.28);

  font-size:11px;
  font-weight:850;
  line-height:1;
}


.supporthub-inbox-metrics{
  display:flex;
  flex-wrap:wrap;
  align-items:center;
  gap:8px;

  padding:9px 0 11px;
}


.supporthub-metric{
  display:inline-flex;
  align-items:baseline;
  gap:5px;

  padding:6px 10px;

  border:
    1px solid #c3d2e2;

  border-radius:999px;

  background:#ffffff;

  color:#20364d;

  box-shadow:
    0 1px 2px rgba(18,43,70,.06);
}


.supporthub-metric b{
  color:#0c2035;

  font-size:14px;
  font-weight:850;
}


.supporthub-metric span{
  color:#496077;

  font-size:11px;
  font-weight:650;
}


.supporthub-metric.unread{
  background:#edf6ff;
  border-color:#89b7f0;
}


.supporthub-metric.unread b{
  color:#125fc8;
}


.supporthub-metric.awaiting{
  background:#fff7df;
  border-color:#e9bf65;
}


.supporthub-metric.awaiting b{
  color:#865600;
}


.supporthub-card-right{
  display:flex;
  align-items:center;
  gap:7px;
}


.supporthub-ticket-unread{
  display:inline-flex;
  align-items:center;
  justify-content:center;

  min-width:22px;
  height:22px;

  padding:0 6px;

  border-radius:999px;

  background:#1769e0;
  color:#ffffff;

  font-size:11px;
  font-weight:850;

  box-shadow:
    0 1px 4px rgba(23,105,224,.28);
}


.ops-case-card.supporthub-unread{
  background:#eef6ff !important;

  border-left:
    4px solid #1769e0 !important;
}


.ops-case-card.supporthub-unread
.ops-case-subject{
  color:#091f36 !important;
  font-weight:850 !important;
}


.supporthub-subject-row{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;

  gap:8px;

  margin-top:3px;
}


.supporthub-subject-row
.ops-case-subject{
  flex:1;
  min-width:0;
}


.supporthub-attention-pill{
  display:inline-flex;
  align-items:center;
  flex:0 0 auto;

  padding:3px 7px;

  border-radius:999px;

  border:
    1px solid #c7d4e1;

  background:#ffffff;
  color:#40566c;

  font-size:10px;
  font-weight:800;

  white-space:nowrap;
}


.supporthub-attention-pill-human_attention{
  background:#fff0d2;
  border-color:#e7ad50;
  color:#774700;
}


.supporthub-attention-pill-awaiting_reply{
  background:#fff8df;
  border-color:#e8c36d;
  color:#755000;
}


.supporthub-attention-pill-ai_handling{
  background:#e8f8f1;
  border-color:#65bea0;
  color:#126248;
}


.supporthub-attention-pill-replied{
  background:#f5f8fb;
  border-color:#b7c7d8;
  color:#42576d;
}


.supporthub-attention-pill-escalated{
  background:#fff0f0;
  border-color:#e58c8c;
  color:#962828;
}


.ops-case-preview{
  color:#324a62 !important;
  opacity:1 !important;
}


.ops-case-meta{
  color:#425a72 !important;
  opacity:1 !important;
}


.ops-case-card{
  border-bottom-color:#bbcbdc !important;
}


.ops-case-card.active{
  background:#e0efff !important;
  border-left-color:#079b74 !important;
}



/* =========================================================
   SupportHub v0.19.2 sidebar unread badge hard repair
   ========================================================= */

.supporthub-inbox-unread{
  display:inline-flex !important;
  align-items:center !important;
  justify-content:center !important;

  min-width:22px !important;
  height:22px !important;

  padding:0 7px !important;
  margin-left:8px !important;

  border-radius:999px !important;

  background:#1569dc !important;
  color:#ffffff !important;

  border:2px solid #ffffff !important;

  box-shadow:
    0 1px 5px rgba(8,43,84,.35) !important;

  opacity:1 !important;
  visibility:visible !important;

  font-size:11px !important;
  font-weight:900 !important;
  line-height:18px !important;

  text-indent:0 !important;
  -webkit-text-fill-color:#ffffff !important;
}


/*
 * If an older native sidebar badge is reused by the JS,
 * force readable foreground/background as well.
 */
nav .supporthub-inbox-unread,
.sidebar .supporthub-inbox-unread,
.sidebar-nav .supporthub-inbox-unread{
  background:#1569dc !important;
  color:#ffffff !important;
  -webkit-text-fill-color:#ffffff !important;
}


/* Human queue state */
.supporthub-human-queue{
  margin:10px 0;
  padding:10px 12px;

  border:
    1px solid #e5bd68;

  border-radius:10px;

  background:#fff8e5;
  color:#4d390e;
}


.supporthub-human-queue b{
  color:#382600;
}